Patient Information
Information at your fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
- Fees
Billing Policy
Armstrong Creek Doctors is now a fully bulk billing clinic.
All eligible consultations are bulk billed directly to Medicare. Patients with a valid Medicare card will not incur any out-of-pocket consultation fees. Bulk billing applies to all standard consultations. Please ensure you present your current Medicare card at each visit.
Patients who fit our eligibility criteria will be bulk billed.
Note: Fees may apply for services not covered by Medicare, such as certain procedures, medical reports, or non-Medicare services.
Bulk Billing is available for the following patients:
- Children under 16 years of age
- Patients aged 65 and over
- Pension Card and Healthcare Card holders
Fees may still occur for procedures not eligible for Medicare rebates:
Item 23 – Level B (Standard): $82.85 (Medicare Rebate of $42.85)
Item 36 – Level C (Long): $132.90 (Medicare Rebate of $82.90)
Item 44 – Level D (Prolonged): $182.15 (Medicare rebate of 122.15)
After Hours items:
Item 5020 – Level B (Standard): $125.80 (Medicare rebate of $57.15)
Item 5040 – Level C (Long): $165.70 (Medicare rebate of $98.00)
We occasionally engage the services of locum GPs when our regular doctors are on leave. This may result in variation to our fees.
Please contact our reception team if you would like more information.
Introducing in our Practice
Armstrong Creek Doctors is a practice. Most consultations are time-based and will incur private fees for patients who are not eligible to be bulk-bulk under the practice criteria. Fees are payable at consultation by credit card or EFTPOS.
Patients who fit our eligibility criteria will be bulk billed.
We are a Clinic.
Bulk Billing is available for the following patients:
- Children under 16 years of age
- Patients aged 65 and over
- Pension Card and Healthcare Card holders
Commonly billed items include:
Item 23 – Level B (Standard): $82.85 (Medicare Rebate of $42.85)
Item 36 – Level C (Long): $132.90 (Medicare Rebate of $82.90)
Item 44 – Level D (Prolonged): $182.15 (Medicare rebate of 122.15)
After Hours items:
Item 5020 – Level B (Standard): $125.80 (Medicare rebate of $57.15)
Item 5040 – Level C (Long): $165.70 (Medicare rebate of $98.00)
We occasionally engage the services of locum GPs when our regular doctors are on leave. This may result in variation to our fees.
Please contact our reception team if you would like more information.
Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (age 75 or more)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment
- Skin Treatment
- Allied Health and Pathology services
* Cancellation Policy:
Any changes or cancellations made within two hours of the scheduled appointment time will incur a fee of $40.00 or $50.00 on Public Holidays. This also applies to missed appointments. Subsequent bookings will not be permitted until the fee has been paid.
Please call our reception at (03) 5215-1002 for more information.
*Public Holiday Clinics
All patients will be billed privately during our Public Holiday clinics.
This includes concession card holders and children.
Please note: Phone consultations will not be available during these times.
Appointments are Face-to-Face only.
WorkCover & TAC Appointments
Current policy regarding WorkCover and Transport Accident Commission (TAC) consultations:
- Upfront Payment Required: Payment in full is required at reception for all WorkCover or TAC appointments.
- Reimbursement Process: Patients will receive a receipt and tax invoice to lodge a reimbursement claim with their provider.
- Patient Responsibility: The clinic does not provide direct billing to third-party insurers.
WorkCover patients must notify their employer before attending and bring the employer’s contact details.
Afterhours Consultations
DoctorDoctor provides access to bulk billed in home after hours medical care for unexpected illness and may connect patients who do not have a regular GP to daytime General Practice for their ongoing continuity of care. Bookings are from 6pm Monday to Friday, 12pm Saturday, all day Sunday and Public Holidays. Call 13 26 60.
If your situation is an emergency, please call Ambulance – 000.
If you or a loved one needs urgent medical care on a weeknight or weekend, but we are closed, call 13SICK (that’s 13 7425) to request a bulk billed*, after hours doctor home visit.
Our Doctors are on the road from 6pm weeknights, 12 noon Saturday, all day Sundays and public holidays. More GPs trust 13SICK to care for their patients in the after hours. * if eligible for Medicare rebates.
Practice Policies
Correspondence
Medical information in an electronic format is transmitted via encrypted format using secure messaging software. Medical information can be mailed only through secure post (i.e. with a tracking number). Patient diagnostic results and correspondence, whether in electronic or hard copy format is always forwarded to the relevant doctor. The word “Confidential” is recorded on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Smoking Policy
This practice has a strict no-smoking policy.
Results
Test results are usually available within 2 – 5 working days unless advised otherwise. Generally, results will not be provided over the telephone. We ask that you make an appointment to discuss all test results. Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members.
Telephone Enquiries
We value our patients concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.
Additional Information
Each staff member is bound by the signed privacy clause contained in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Accessibility
If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of patients’ records. All staff are trained in computer security. IT Support oversee maintenance of computers and their security.
Facsimile
Facsimile, printers and other electronic communication devices are located so they are only accessible to the doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the fax number is correct.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Armstrong Creek Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Armstrong Creek Doctors a Bulk Billing Practice?
Armstrong Creek doctors is a bulk billing practice for all patients.
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (03) 5215-1002 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (03) 5215-1002.
