About Us
Our Mission and Vision
We want to be known for our compassion and patient-centred care that is accessible to all. We are dedicated to being known by our patients and our community as a general practice that truly cares. We aim to deliver services with the utmost compassion, honesty and professionalism and we strive to maintain up-to-date information on prevention measures related to diseases affecting the community today.
Privacy
Your medical record is a confidential document. It is the policy of this practice to always maintain the security of personal health information and to ensure that this information is only available to authorized staff. We abide by the Australian Privacy Principles available at www.oaic.gov.au/privacy/australian-privacy-principles. Questions about privacy and our privacy policy may be discussed with our staff or your doctor. If you remain dissatisfied, you may contact the Australian Information Commissioner on 1300 363 992.
Our Fees
Introducing Mixed Billing in our Practice
Access to healthcare for the community we serve is important to us. Armstrong Creek Doctors unwavering commitment to maintaining and improving the quality of healthcare services we deliver is our top priority. To protect the sustainability of our practice and ensure the standard of the services we provide; Armstrong Creek Doctors will now become a Mixed- Billing practice. This will allow us to maintain the highest quality of care we provide while still being able to address our patients with substantial needs.
Starting the 1st of September of 2022, we will be introducing the “Mixed-Billing” system. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.
We are still able to bulk bill eligible patient groups for most of the consultation types:
- Children under 18 years of age
- Patients over 65 years old
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
Consultations (8:30am- 5:00pm)
Updated table fees to be added soon.
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Script (without appointment) | $20.00 | - | $20.00 |
| Short Consultation | $75.00 | $39.75 | $35.90 |
| Long Consultation | $120.00 | $76.95 | $43.05 |
| Healthcare Card Holders; DVA and pensioners | Bulk-billed | $0.00 | $0.00 |
| Children under 18 years old | Bulk-billed | $0.00 | $0.00 |
After 5:00pm, Weekends & Public holidays
Updated table fees to be added soon.
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Repeat Script (without appointment) | $20.00 | - | - |
| Short Consultation | $85.00 | $51.80 | $33.20 |
| Long Consultation | $130.00 | $88.80 | $41.20 |
| Healthcare Card Holders; DVA and pensioners | Bulk-billed | $0.00 | $0.00 |
| Children under 18 years old | Bulk-billed | $0.00 | $0.00 |
* All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
* Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (age 75 or more)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment
- Skin Treatment
- Allied Health and Pathology services
* Cancellation Policy:
Any appointments cancelled within 2 hours of the booked appointment schedule will attract a cancellation fee of $40.00 on weekdays and $50.00 on weekends and Public Holidays to be paid on the day or the following visit.
This of course also applies to missed appointments. The patients not be permitted to make subsequent bookings until the fee is paid.
Please call our reception at (03) 5215-1002 for more information.
Reminder System
Our practice is committed to preventative care. As part of this commitment, you will receive reminders for services. Our medical software sends out automatic reminder text messages to mobiles the day before your appointment. We will seek your permission for you to be included on our reminder systems. If you do not wish to receive any of these messages, please let our staff know.
Our Partners
A gap fee will be required for overseas students and overseas visitors holding valid OSHC/OVC memberships. The remainder will be directly billed.
Please let our friendly reception team know if you hold an OSHC/OVC membership.
